We answer every email within two business days. For safeguarding concerns or media on a deadline, use the dedicated lines below they're monitored 24/7.
We route every inbound through one of these queues. Send to the right one and you'll get a faster, sharper reply.
Anything that doesn't fit another queue questions, feedback, suggestions, partnerships you're still scoping.
Receipts, refunds, recurring gift changes, correcting your donor profile, sponsorship updates, tax statements.
Press releases, interview requests, on-the-record statements, photo / footage requests, fact-checking.
Confidential reports of harm, misconduct, or breaches of our Code of Conduct involving any child, beneficiary or staff member.
If you're reporting a safeguarding concern, please use the dedicated form on our Safeguarding page it's encrypted and routes directly to our Safeguarding Lead.
119 Telegraph Road
Bald Hills QLD 4036
Australia
A Central Asia field office is on our growth roadmap to support locally-led program delivery in the region.
Address and contact details will be published once the office is established.
General queues run Monday to Friday, 9am to 6pm AEST. Safeguarding and donor-emergency lines are monitored 24/7.
